Do you think someone treats you badly at the exchange office, or the bill in the taxi is too high? Do you find out that the online purchase is not what you have expected? It turns out that you don't receive the services you have alredy paid for.
Where can I receive an appropriate help to protect my rights as a consumer?
As a consumer of goods and services in Bulgaria, do not hesitate to get in touch with the Comission for Consumer Protection.
The Consumer Protection Comission is a state institution that implements the legislation for consumer protection in Bulgaria and carries out administrative control of products, service and comercial practices, thus protecting your rights as a consumer.
You can report an irregularity either by the Customer Hotline, or by e-mail to the Comission for Consumer Protection:
+359 (0) 0700 111 22 2211
+359 52 603 778 (Varna)
www.kzp.bg (in bulgarian only)
